Private House Company Terms and Conditions

 

Product Information

The items shown on the website are carefully selected.

Each item description will mention the size, colour and fabric variation where necessary.

Products shown on the website and displayed on the showroom floor may not always be available, so please contact the showroom to check availability.

Many of our products are made from wood. Wood is a natural, organic and porous material, with each piece having its own unique character –no two pieces will be the same. Wood will expand and contract with seasonal humidity changes. Maintaining consistent humidity levels will help to minimize movement in the wood and prevent warping and cracking.  It is important to note that airconditioning draws moisture out of the wood and can cause cracking.

It is important to follow care instructions provided on the website for all products, especially wood.

Price and Payment Method

Prices are quoted in South African Rands (ZAR); include VAT at 15% but exclude delivery and any extra packaging requirements

We accept cash, card and EFT payments.

Products paid for by EFT will only be released from shop when the funds reflect in the company’s bank account.

A 50% deposit is required on all custom made items.  The manufacturing lead time varies between 4-8 weeks, from date of payment.

Full payment is required on all stock items on display in the showroom & available in the warehouse. Allow 2-7 days for delivery.

Refunds and Exchanges

Refunds or Exchanges are only given if goods are returned within 48 hours, with original documentation and are in the original condition.

Refunds are approved at the discretion of management.