Private House Company Terms and Conditions

Product Information

The items shown on the website are carefully selected.

Each item description will mention the size, colour and fabric variation where necessary.

Products shown on the website and displayed on the showroom floor may not always be available, so please contact the showroom to check availability.

Many of our products are made from wood. Wood is a natural, organic and porous material, with each piece having its own unique character –no two pieces will be the same. Wood will expand and contract with seasonal humidity changes. Maintaining consistent humidity levels will help to minimize movement in the wood and prevent warping and cracking.  It is important to note that airconditioning draws moisture out of the wood and can cause cracking.

It is important to follow care instructions provided on the website for all products, especially wood.

Price and Payment Method

Prices are quoted in South African Rands (ZAR); include VAT at 15% but exclude delivery and any extra packaging requirements

We accept cash, card and EFT payments.

Products paid for by EFT will only be released from shop when the funds reflect in the company’s bank account.

A 50% deposit is required on all custom made items.  The manufacturing lead time varies between 4-8 weeks, from date of payment.

Full payment is required on all stock items on display in the showroom & available in the warehouse. Allow 2-7 days for delivery.

Refunds and Exchanges

Refunds or Exchanges are only given if goods are returned within 48 hours, with original documentation and are in the original condition.

Refunds are approved at the discretion of management.

 

 

Deliveries and Collections

We offer a standard local delivery service.  We will send two of our warehouse assistants with the driver.  They will unwrap and place the furniture and remove all the packaging at the time of delivery.  The area where the furniture is to be placed must be cleared before delivery.

A local delivery fee will be charged according to the distance from the showroom or warehouse, as well as the number of loads required to deliver the goods.

Whilst we try and accommodate all our customers’ requirements, we are not able to do complicated deliveries that may require hoisting over walls and windows or require extra man power.

The customer must supply correct delivery details and contact numbers, arrange access and ensure that the area where the furniture is to be placed is clear before delivery.

No deliveries will be done over weekends or public holidays.

Should we not be able to meet the scheduled delivery date or time, we will contact the customer to reschedule.

Delivery fees are not refundable.

Regional and over the border deliveries can be arranged on the customer’s behalf.  Additional packaging would be required and will be charged to ensure the goods are well wrapped for long distance.

Collections require original documentation and proof of payment in order for goods to be released.

The Private House Company will not be liable for any damages after goods have been signed for and released.

 

Storage

The Private House Company does not offer storage services.  After 10 days of purchase the customer will be charged at 10% per day storage fee which needs to be settled prior to collection.

 

Custom Orders & Back Orders

It is the customer’s responsibility to provide the Private House Company with the correct measurements and dimensions before the order is sent to the manufacturers.

Custom orders are non-refundable or returnable.

A 50% deposit is required prior to production taking place.

A lead time of 4-8 weeks from receipt of deposit will be needed to manufacture any manufactured product.

 

Warranty

We will assist with any concerns relating to any inferior products purchased, provided the customer has adhered to the care and maintenance instructions. 

Please kindly provide proof of purchase in the form an invoice

·       All upholstered items have 2 year warranty on the frame and workmanship.  This excludes the fabric or leather used to upholster the product.

·       Timber has a 1 year warranty from date of invoice, which covers the frame and workmanship. 

·       Imported products have a 1 year warranty from date of invoice on the frame and workmanship

·       Outdoor/ All-Weather collections have a 2 year warranty from date of invoice on the frame and workmanship

·       Cushion inners have a 6 month warranty.  This does not extend to the fabric used.